Refund policy

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

How to Start a Return

To initiate a return, please contact our customer service team at support@norvaire.com and provide your order number (as shown in your confirmation email or paper invoice).

If your return request is approved, we will provide you with the return address along with detailed instructions on how and where to send your package. Returns sent without prior authorization will not be accepted.

Customers are responsible for return shipping costs for change-of-mind returns.

Eligibility for Returns

To qualify for a return, items must be:

Unworn and unwashed
In their original condition
Returned with all tags and liners attached

Items showing signs of wear, use, or damage may be refused.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is the result of our error (for example, if the item received is incorrect, defective, or damaged).

Please note that delays caused by customs clearance are outside of our control and do not qualify as valid grounds for a return.

For bundled purchases, all items included in the bundle must be returned together. Individual items from a bundle cannot be returned separately.

If your order arrives damaged, defective, or in the wrong color or variant, we will cover the return shipping costs. You must contact our support team within 30 days of delivery to report the issue.

Customers are responsible for return shipping costs for change-of-mind returns.

You may contact us at any time regarding return questions at support@norvaire.com.

Damages and Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can assess the situation and resolve the issue.

Exchanges

To receive a different item, please return the original item following the return procedure. Once your return is accepted, you may place a new order for the replacement item.

Refunds

After we receive your return package, we will inspect it within 2–4 business days. If approved, your refund will be issued within that timeframe.

Once processed, funds typically appear no later than within 10 business days from the day we receive your return package, depending on your bank, credit card provider, or payment processor.

Please note that banks and credit card companies may require additional time to post the refund. If more than 10 business days have passed since your return was approved and you have not received your refund, please contact us at support@norvaire.com

Restocking Fees: $0

Questions?

Visit our FAQs page or contact our customer service below.

Contact Information

Email: support@norvaire.com
Phone Support: +1 (929) 358-7202

Contact Form: Click here

Customer Service Hours:

Monday to Friday: 9:00 AM – 7:00 PM (PST)

Response Time: Our customer service will respond within 24 hours on business days.

Company Name: Norvaire
Company Address: 6614 Ave U Unit #727, Brooklyn, NY 11234, United States

US	Size	Bust	Waist	Hips
2	XS	31–33	24–26	34–36
4	S	33–35	26–28	36–38
6	S	35–36	28–29	38–39
8	M	36–37	29–30	39–40
10	M	37–39	30–32	40–42
12	L	39–41	32–34	42–44
14	XL	41–43	34–36	44–46
16	XXL	43–45	36–38	46–48
18	2XL	45–47	38–40	48–50

US	Size	Bust	Waist	Hips
2	XS	33	26	36
4	S	34	27	37
6	S	35	28	38
8	M	36.5	29.5	39.5
10	M	38	31	41
12	L	39.5	32.5	42.5
14	XL	41	34	44
16	XXL	43	36.5	46

US	Size	Bust	Waist	Hips
2	XS	31–33	24–26	34–36
4	S	33–35	26–28	36–38
6	S	35–36	28–29	38–39
8	M	36–37	29–30	39–40
10	M	37–39	30–32	40–42
12	L	39–41	32–34	42–44
14	XL	41–43	34–36	44–46
16	XXL	43–45	36–38	46–48

Size	Bust	Waist	Hips
XS	31–33	24–26	34–36
S	33–36	26–29	36–39
M	36–39	29–32	39–42
L	39–41	32–34	42–44
XL	41–43	34–36	44–46
XXL	43–45	36–38	46–48

US	Size	Waist	Hips
2	XS	24–26	34–36
4	S	26–28	36–38
6	S	28–29	38–39
8	M	29–30	39–40
10	M	30–32	40–42
12	L	32–34	42–44
14	XL	34–36	44–46
16	XXL	36–38	46–48

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Refund policy

How to Start a Return

Eligibility for Returns

Return Shipping

Damages and Issues

Exchanges

Refunds

Contact Information

Customer Service Hours:

Size Guide

Women's Dresses

Women's Bridal

Women's Tops & Outerwear

Women's Matching Sets

Women's Skirts & Bottoms

Women's Shoes & Sandals

Women's Swimwear & Sets

Men's Shirts & Polos

Men's Bottoms

Men's Suits & Blazers

US	EU	UK	Foot length (in)	Foot length (cm)
5	35	2.5	8.66	22.0
5.5	35.5	3	8.86	22.5
6	36	3.5	9.06	23.0
6.5	37	4	9.25	23.5
7	37.5	4.5	9.45	24.0
7.5	38	5	9.65	24.5
8	38.5	5.5	9.84	25.0
8.5	39	6	10.04	25.5
9	40	6.5	10.24	26.0
9.5	40.5	7	10.43	26.5
10	41	7.5	10.63	27.0
10.5	42	8	10.83	27.5
11	42.5	8.5	11.02	28.0
12	43.5	9.5	11.42	29.0

Size	US	Bust	Underbust	Waist	Hips
XS	0–2	31–33	26–28	23–25	33–35
S	4–6	33–35	28–30	25–27	35–37
M	8–10	35–37	30–32	27–29	37–39
L	12	37–39	32–34	29–32	39–42
XL	14	39–41	34–36	32–35	42–44
XXL	16	41–43	36–38	35–38	44–46

US Chest	Size	Chest	Waist	Sleeve	Inside Leg
34	XS	34–36	28–30	32–32.5	29–30
36	S	36–38	30–32	32.5–33	30–30.5
38	M	38–40	32–34	33–33.5	30.5–31
40	L	40–42	34–36	33.5–34	31–31.5
42	XL	42–44	36–38	34–34.5	31.5–32
44	XXL	44–46	38–40	34.5–35	32–32.5